Shipping policy

Shipping Policy

At PawRide, we aim to make every order simple and reliable from checkout to delivery.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Estimated Delivery Time

For orders shipped to the United States, estimated delivery is typically 7–14 business days after processing.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, holidays, or unusually high order volumes.

Shipping Cost

We currently offer FREE standard shipping on U.S. orders unless otherwise stated at checkout.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout. Please allow some time for the carrier's tracking system to update after your order has shipped.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible. Once an order has entered fulfillment or has shipped, we may not be able to modify the delivery address.

Lost, Delayed, or Damaged Orders

If your order appears significantly delayed, arrives damaged, or you experience another delivery issue, please contact us with your order number so we can investigate the issue and assist you.

Multiple Shipments

In some cases, items from the same order may be shipped separately and may arrive at different times. If this happens, available tracking information will be provided for each shipment.

Contact

If you have any questions regarding your shipment, please contact us through our Contact page.