FAQ

FAQ

What is your return policy?

We offer a 30-day return policy. If you're not completely satisfied with your purchase, contact us at support@pawride.co to initiate a return. We do not offer direct exchanges. No restocking fee is charged. For full conditions, please visit our Return & Refund Policy:
https://pawride.co/policies/refund-policy

What payment methods do you accept?

We accept Shop Pay, Apple Pay, and Google Pay.

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us at support@pawride.co as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Do you ship internationally?

Currently, PawRide ships to the United States only. We do not offer international shipping at this time.

How long does shipping take?

Orders are typically processed within 1–3 business days. Once processed, estimated delivery within the United States is 7–14 business days. Total estimated delivery time is approximately 8–17 business days from the order date.

Do you offer free shipping?

Yes. PawRide offers free standard shipping on all orders to the United States.

Can I track my order?

Yes. When tracking information is available for your order, you can use our Track Order page to follow your shipment:
https://pawride.co/apps/17TRACK