Refund policy
RETURN & REFUND POLICY
We want you to be happy with your PawRide purchase. If you experience an issue with your order, please contact us and we’ll do our best to help.
RETURNS
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be in the same condition that you received it, unused or unused beyond what is reasonably necessary to inspect the product, and in its original packaging where applicable.
To start a return, please contact us through our Contact page. If your return is accepted, we will provide instructions on how and where to send your package.
Please do not send products back to the address shown on the original shipping package unless we specifically instruct you to do so. Returns sent without prior authorization may not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible and include your order number along with clear photos or video showing the issue.
Once the issue has been reviewed and approved, we will arrange an appropriate solution, which may include a replacement or refund.
RETURN SHIPPING
If a return is due to a damaged, defective, or incorrect item, PawRide will provide the appropriate return or resolution instructions.
For returns requested for other reasons, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law.
NON-RETURNABLE ITEMS
Items that have been significantly used, damaged after delivery, altered, or returned without prior authorization may not be eligible for a refund.
REFUNDS
Once an approved return is received and inspected, we will notify you of the outcome.
If approved, the refund will be issued to your original payment method. Please remember that your bank or credit card provider may require additional time to process and post the refund.
Approved refunds will be processed by PawRide within 10 business days after we receive and inspect the returned item. Please note that your bank or credit card provider may require additional time for the refund to appear in your account.
ORDER CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
CONSUMER RIGHTS
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
CONTACT US
For questions about returns or refunds, please contact us through the Contact page on our website.